TERMS AND CONDITIONS

Ngày đăng: 19/1/2013 .
Deposit

We ask for 30% deposit for every tour except returning customers. Bookings are confirmed after we
receive the deposit only.

Balance of Payment

The payment of the full tour has to be paid at least one day before tour departs. We accept cash or
credit card.

Cancellation and refunds.

No refunds in any case of any cancellation.

Tour may be delayed by adverse weather conditions, but we take no responsibility in case of tour
cancelations.

If you are found to break any of the rules without the prior exception from the tour leader, there will be
a warning after which we can cancel the tour and you will have to travel back to Hanoi by yourself.

Most of our tour otions have a support truck with a spare bike, if your bike has a technical brake
down, we will replace it with the same type of bike and our guide/mechanic will attempt to fix your bike
within a day.

To cover this eventuality, we strongly recommend you take out Holiday Cancellation
Insurance.

Transfer of Booking

In the event of your having to cancel, you may transfer your booking to another person. However, you
will be liable for any administration costs and are responsible for your nominee paying their monies in
full.

Our Responsibilities

We will be responsible for providing you everything that is included in the tour price.
Our guide with our support will help you in any situation on the way. In case of an emergency, we will
contact the people nominated by you in the disclaimer paper (e.g.: your family or insurance company).

Your responsibilities

Participants’ booking are accepted on the understanding that they realise the risks and hazards
associated with motorcycle activities, include personal injury, physical exertion, risks associated
with altitude and inconvenience when travelling through remote areas, and knowing that access to
evacuation may not be readily available. You accept and consent to the personal risks inherent in the
implementation of this Contract and, accept the limitations of 2wheelsvietnam liability set out herein
as being reasonable. You have to take care of your own travelling insurance.

In alignment with your expedition booking with us you agree to give authority to your expedition leader
during your travels, where decisions may be needed for the benefit and safety of everyone.

If you damage/break our bikes, we will charge you to replace/fix the bike depending on the extent of
the damage.

Complaints Procedure

We endeavour to supply you with the best possible service on your journey, ensuring you have a
great time. However, if you have a complaint during your expedition, please notify your expedition
leader immediately in order to rectify the situation. If your complaint was unresolved, then a direct call
to the office will help us to resolve any problem.

If you have any other comment or suggestion, please send them to us via email. We are very open to
hear from you to improve our service to you.